For systematic customer retention management. Your members receive an e-mail reminder when their training plan is about to expire, which your trainers can see on their to-do list at login.
The e-mail reminder provides members with the option of comfortably requesting their preferred time slot with you via a calendar function.
The Control Center compiles all of the information you need. You’ll receive a daily update on all members who do not have a current training plan. This list means you are 100% sure to never forget anyone.
You can use a report to tell your staff or trainers to contact “unserviced members.” A follow-up system makes tracking easy.
It doesn’t get any more professional than this: Join members out in the training spaces to create training plans, log medical background and physical data, and then make a training plan available immediately via printout or the customer app.
Your team of trainers will benefit from maximum transparency. Members are relieved when they don’t have answer the same questions twice and all parties involved have access to all updated training data and records.
All training plans from the team are always viewable and can be quickly customised to account for progession.
Members can log their training performance via the customer app. Those logs reflect customer progress and constitute the foundation for individualisation of subsequent plans via the trainer team.
Goals can be formulated with clarity and assigned varying priority levels. Trainers remain up-to-date and motivated.
The transparency in customer data and training content means new training plans can be perfectly tailored to interests and new goals. Success creates satisfaction!
With the customer app, members always have their training guidelines available - irrespective of whether they are at home, on a business trip or on holiday The studio and its customers remain connected at all times.
The assessment of training plans helps to nip potential member dissatisfaction right in the bud. You offer optimal customer service and receive an immediate warning to provide customer care.
Training content needs to be conveyed to members in a simple, easy-to-follow manner. We cover all options: Printout, PDF e-mail, with video support in the member app or on the free mobile website.
All exercises come with clarifications and highlight potential mistakes in order to guarantee optimal execution. You can supplement additional details yourself.
Test results, measurements and their development can also be provided as a printout or an e-mail. Everything is designed for your members to feel 100% satisfied with the support they’re receiving.