Reduce attrition
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Never forget another customer

Automatic reminder feature

For systematic customer retention management. Your members receive an e-mail reminder when their training plan is about to expire, which your trainers can see on their to-do list at login.

Automatic reminder feature

With Lanista software, you’ll automatically receive a reminder when a member’s training plan is about to expire. By creating training plans on a regular basis, your members will be more motivated to work toward a goal and their successes gleaned from your studio will become visible. Pro-actively approaching members to talk about new training plans allows them feel they are in good hands. When members receive great service, cancellation rates drop dramatically and you can increase your membership numbers with lower attrition.

Appointment requests at the push of a button

The e-mail reminder provides members with the option of comfortably requesting their preferred time slot with you via a calendar function.

Fluktuation senken

Appointment requests at the push of a button

The customer loyalty features in Lanista training software have been designed with the day-to-day business of a fitness studio in mind. We have optimised our software to make providing great service as effortless as possible. Reminder e-mails are automated, and it’s easy for members to request an appointment that fits their schedule. You’ll have an easy-to-follow overview for everything in the Control Center.

Control-Center

The Control Center compiles all of the information you need. You’ll receive a daily update on all members who do not have a current training plan. This list means you are 100% sure to never forget anyone.

Control Center

Having an automated, always up-to-date overview of members who need a training plan enables you to deploy trainers in a highly effective, targeted manner. Lanista software’s tracking features mean you can see how many of your members are being approached by your trainers, and how many appointments have been scheduled.

Report list

You can use a report to tell your staff or trainers to contact “unserviced members.” A follow-up system makes tracking easy.

Report list

The reminder feature for soon-to-expire training plans is highly effective and definitely increases requests for new appointments. It is true, however, that not all customers will be immediately responsive. We provide you with daily reports on which members do not currently have an updated training plan as well as how long they haven’t one. If you keep an eye on the list, then member service will never leave anyone behind again. The report also offers options for contacting customers directly, of course.

Close and professional customer service

iPad integration

It doesn’t get any more professional than this: Join members out in the training spaces to create training plans, log medical background and physical data, and then make a training plan available immediately via printout or the customer app.

iPad integration

Lanista also makes it possible provide great member service remotely. Even more effective is when trainers join members at equipment or training accessories and not only explain why they think a certain exercise makes sense, but rather also try it out and discuss it with the member live.

Team professionalism

Your team of trainers will benefit from maximum transparency. Members are relieved when they don’t have answer the same questions twice and all parties involved have access to all updated training data and records.

Team professionalism

Perfect customisations

All training plans from the team are always viewable and can be quickly customised to account for progession.

Perfect customisation

Effective, well-planned and successful training lives from performing customisation and modification on a regular basis. Software becomes fun when you notice how swiftly you can use it in your daily work to perform tasks like supplementing or modifying training plans. Provided, of course, the solution is just a press of a button away and things don’t get complicated as soon as modifications are made.

Training logs as feedback

Members can log their training performance via the customer app. Those logs reflect customer progress and constitute the foundation for individualisation of subsequent plans via the trainer team.

Training logs as feedback

The customer app ensures that your members are training in a targeted manner, and can themselves quickly recognise where there is room for improvement. Logging exercises is as easy as the push of a button and enables your trainers to perform professional training evaluation in order to derive the next training units. For people who don’t have smartphones, there is of course a print version with a journal function.

HAPPY & SUCCESSFUL MEMBERS

Overview

Goals can be formulated with clarity and assigned varying priority levels. Trainers remain up-to-date and motivated.

Overview

Trainers need to be informed at all times about who the member is and what to look out for. A full overview can be found in the customer file, where all entries are collected along with date and trainer name. All restrictions, previous activities, and goals can be formulated with clarity and be assigned varying priority levels. Trainers and members alike remain fully informed and motivated.

Certain goal attainment

The transparency in customer data and training content means new training plans can be perfectly tailored to interests and new goals. Success creates satisfaction!

Reliability in goal attainment

The transparency Lanista provides for customer files – including all member wishes, restrictions and goals – makes creating new training plans quick and easy. Additional aid comes from info on training sessions completed, frequency and intensity in order to guarantee systematic progression.

Always connected

With the customer app, members always have their training guidelines available - irrespective of whether they are at home, on a business trip or on holiday The studio and its customers remain connected at all times.

Always connected 

With the member app, customers always have their training guidelines / plans available – irrespective of whether they are at home, on a business trip, or on holiday. The studio and its customers remain connected at all times.

Assessment function

The assessment of training plans helps to nip potential member dissatisfaction right in the bud. You offer optimal customer service and receive an immediate warning to provide customer care.

Assessment functions

The assessment of training plans helps to nip potential member dissatisfaction right in the bud. The evaluation function offers your customers a quick option for giving feedback and providing specific details on whether everything is in order or whether there is need for action.

EXCELLENT VISUALISATION & CONVEYENCE

Multiple media options

Training content needs to be conveyed to members in a simple, easy-to-follow manner. We cover all options: Printout, PDF e-mail, with video support in the member app or on the free mobile website.

Multiple media options

Training content needs to be conveyed in a simple, easy-to-follow manner. We cover all options: Printout, PDF e-mail, video-based info in the member app, or on the free mobile website.

Optimal description

All exercises come with clarifications and highlight potential mistakes in order to guarantee optimal execution. You can supplement additional details yourself.

Optimal description

It is important to us that your members be able to navigate the training plans comfortably. All exercises are laid out in line with the most recent findings in sports science and clarifications, also highlighting potential mistakes in order to guarantee optimal execution. Should you find something to be missing or individual expansions/modifications to be necessary, it’s easy to add further information.

Progress visualisation

Test results, measurements and their development can also be provided as a printout or an e-mail. Everything is designed for your members to feel 100% satisfied with the support they’re receiving.

Progress visualisation

All physical information (weight, size, dimensions, calliper measurement, body fat) can be logged and their progress over time can be visualised. Moreover, test results and measurements can be sent as a printout or e-mail and also displayed in the customer app. Everything is designed for your members to feel 100% satisfied with the support they’re receiving.


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